/* style.css - RBL Bank Gold Loan Voice Bot Dashboard Stylesheet with Theme Engine support */
@import url('https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@300;400;500;600;700;800&display=swap');

:root {
    /* Theme Variables - Dark Mode (Default) */
    --bg-dark: #060b16;
    --bg-body: radial-gradient(circle at 50% 0%, #0d1e3d 0%, #080d1a 70%, #04060d 100%);
    --bg-card: rgba(15, 26, 50, 0.6);
    --bg-header: rgba(6, 11, 22, 0.7);
    --border-color: rgba(255, 255, 255, 0.06);
    --border-glow: rgba(59, 130, 246, 0.3);
    --text-primary: #f8fafc;
    --text-secondary: #94a3b8;
    --text-muted: #64748b;
    --table-header-bg: rgba(255, 255, 255, 0.02);
    --input-bg: rgba(255, 255, 255, 0.03);
    --input-focus-bg: rgba(255, 255, 255, 0.06);
    --modal-bg: #090e18;
    --shadow-color: rgba(0, 0, 0, 0.5);
    --card-shadow-hover: rgba(59, 130, 246, 0.1);
    --overlay-bg: rgba(6, 11, 22, 0.88);
    --item-bg: rgba(255, 255, 255, 0.01);
    
    /* Core Constants - RBL Brand Theme */
    --gradient-primary: linear-gradient(135deg, #1e40af 0%, #0284c7 100%);
    --gradient-accent: linear-gradient(135deg, #dc2626 0%, #ef4444 100%);
    --gradient-success: linear-gradient(135deg, #10b981 0%, #059669 100%);
    --gradient-danger: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
    --gradient-warning: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
    
    /* Solid Colors */
    --color-primary: #3b82f6;
    --color-primary-hover: #2563eb;
    --color-accent: #ef4444;
    --color-success: #10b981;
    --color-danger: #ef4444;
    --color-warning: #f59e0b;
    
    /* Layout Sizes */
    --radius-lg: 16px;
    --radius-md: 12px;
    --radius-sm: 8px;
    --transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Light Theme Variables Overrides */
html.light-theme, :root.light-theme {
    --bg-dark: #f1f5f9;
    --bg-body: radial-gradient(circle at 50% 0%, #f8fafc 0%, #e2e8f0 70%, #cbd5e1 100%);
    --bg-card: rgba(255, 255, 255, 0.75);
    --bg-header: rgba(255, 255, 255, 0.85);
    --border-color: rgba(15, 23, 42, 0.08);
    --border-glow: rgba(59, 130, 246, 0.2);
    --text-primary: #0f172a;
    --text-secondary: #475569;
    --text-muted: #64748b;
    --table-header-bg: rgba(15, 23, 42, 0.02);
    --input-bg: rgba(15, 23, 42, 0.02);
    --input-focus-bg: rgba(15, 23, 42, 0.04);
    --modal-bg: #ffffff;
    --shadow-color: rgba(15, 23, 42, 0.08);
    --card-shadow-hover: rgba(59, 130, 246, 0.05);
    --overlay-bg: rgba(241, 245, 249, 0.9);
    --item-bg: rgba(15, 23, 42, 0.01);
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
    font-family: 'Plus Jakarta Sans', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
}

body {
    background: var(--bg-body);
    color: var(--text-primary);
    min-height: 100vh;
    overflow-x: hidden;
    line-height: 1.5;
    transition: background-color 0.3s ease, color 0.3s ease;
}

/* Scrollbar styling */
::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}
::-webkit-scrollbar-track {
    background: rgba(255, 255, 255, 0.01);
}
.light-theme ::-webkit-scrollbar-track {
    background: rgba(0, 0, 0, 0.01);
}
::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 4px;
}
::-webkit-scrollbar-thumb:hover {
    background: var(--text-muted);
}

/* Glassmorphism utility classes */
.glass-panel {
    background: var(--bg-card);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    box-shadow: 0 8px 32px 0 var(--shadow-color);
    transition: var(--transition);
}

.glass-panel:hover {
    border-color: var(--border-glow);
    box-shadow: 0 12px 40px 0 var(--card-shadow-hover);
}

/* App Header */
header.app-header {
    height: 80px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0 40px;
    border-bottom: 1px solid var(--border-color);
    background: var(--bg-header);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    position: sticky;
    top: 0;
    z-index: 100;
    transition: background-color 0.3s ease, border-color 0.3s ease;
}

.logo-container {
    display: flex;
    align-items: center;
    gap: 12px;
}

.logo-text h1 {
    font-size: 1.15rem;
    font-weight: 800;
    letter-spacing: -0.5px;
    background: linear-gradient(120deg, var(--text-primary) 30%, #3b82f6 70%, #ef4444 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.logo-text span {
    font-size: 0.72rem;
    color: var(--text-secondary);
    display: block;
    margin-top: -2px;
    font-weight: 600;
    letter-spacing: 0.8px;
    text-transform: uppercase;
}

.nav-links {
    display: flex;
    align-items: center;
    gap: 12px;
}

.btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 18px;
    border-radius: var(--radius-md);
    font-weight: 600;
    font-size: 0.875rem;
    cursor: pointer;
    transition: var(--transition);
    border: 1px solid transparent;
    text-decoration: none;
}

.btn-primary {
    background: var(--gradient-primary);
    color: white;
    box-shadow: 0 4px 14px rgba(30, 64, 175, 0.4);
}

.btn-primary:hover {
    box-shadow: 0 6px 20px rgba(30, 64, 175, 0.6);
    transform: translateY(-1px);
}

.btn-secondary {
    background: var(--input-bg);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
}

.btn-secondary:hover {
    background: var(--input-focus-bg);
    border-color: var(--text-muted);
    transform: translateY(-1px);
}

.btn-text {
    background: transparent;
    color: var(--text-secondary);
}

.btn-text:hover {
    color: var(--text-primary);
}

.btn-text.active {
    color: var(--color-primary);
    background: rgba(59, 130, 246, 0.08);
}

/* Theme toggle button */
.btn-theme-toggle {
    width: 38px;
    height: 38px;
    padding: 0;
    display: flex;
    align-items: center;
    justify-content: center;
}

/* Layout Wrapper */
.dashboard-wrapper {
    max-width: 1600px;
    margin: 0 auto;
    padding: 30px 40px;
    display: flex;
    flex-direction: column;
    gap: 30px;
}

/* Info Banner */
.info-banner {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px 24px;
}

.info-banner-left h2 {
    font-size: 1.5rem;
    font-weight: 700;
    margin-bottom: 4px;
}

.info-banner-left p {
    color: var(--text-secondary);
    font-size: 0.875rem;
}

/* KPI Grid */
.kpi-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
    gap: 20px;
}

.kpi-card {
    padding: 24px;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
    min-height: 150px;
    position: relative;
    overflow: hidden;
}

.kpi-card::before {
    content: '';
    position: absolute;
    top: 0;
    right: 0;
    width: 120px;
    height: 120px;
    background: radial-gradient(circle, rgba(59, 130, 246, 0.1) 0%, transparent 70%);
    pointer-events: none;
}

.kpi-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    color: var(--text-secondary);
    font-size: 0.85rem;
    font-weight: 700;
    letter-spacing: 0.5px;
    text-transform: uppercase;
}

.kpi-icon-container {
    width: 38px;
    height: 38px;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
}

.kpi-icon-container.primary { background: var(--gradient-primary); }
.kpi-icon-container.accent { background: var(--gradient-accent); }
.kpi-icon-container.success { background: var(--gradient-success); }
.kpi-icon-container.warning { background: var(--gradient-warning); }
.kpi-icon-container.danger { background: var(--gradient-danger); }

.kpi-body {
    margin-top: 16px;
}

.kpi-value {
    font-size: 2.25rem;
    font-weight: 800;
    line-height: 1;
    letter-spacing: -1px;
}

.kpi-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 0.75rem;
    color: var(--text-secondary);
    margin-top: 10px;
    font-weight: 500;
}

.kpi-trend {
    display: inline-flex;
    align-items: center;
    gap: 2px;
    font-weight: 700;
}

.kpi-trend.positive { color: var(--color-success); }
.kpi-trend.negative { color: var(--color-danger); }

.kpi-details-inline {
    font-size: 0.7rem;
    color: var(--text-muted);
}

/* Filter Toolbar */
.toolbar-panel {
    padding: 20px;
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 16px;
    justify-content: space-between;
}

.filters-group {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 12px;
}

.input-container {
    position: relative;
    display: inline-flex;
    align-items: center;
}

.input-icon {
    position: absolute;
    left: 14px;
    color: var(--text-muted);
    pointer-events: none;
    width: 16px;
    height: 16px;
}

.input-field {
    background: var(--input-bg);
    border: 1px solid var(--border-color);
    color: var(--text-primary);
    padding: 10px 16px;
    border-radius: var(--radius-md);
    outline: none;
    font-size: 0.875rem;
    transition: var(--transition);
}

.input-field:focus {
    border-color: var(--color-primary);
    box-shadow: 0 0 10px rgba(59, 130, 246, 0.2);
    background: var(--input-focus-bg);
}

.input-field-icon {
    padding-left: 42px;
}

.search-input {
    width: 250px;
}

select.input-field {
    padding-right: 40px;
    appearance: none;
    cursor: pointer;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 24 24' stroke='%2394a3b8' stroke-width='2'%3E%3Cpath stroke-linecap='round' stroke-linejoin='round' d='M19 9l-7 7-7-7'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    background-size: 16px;
}

.light-theme select.input-field {
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 24 24' stroke='%23475569' stroke-width='2'%3E%3Cpath stroke-linecap='round' stroke-linejoin='round' d='M19 9l-7 7-7-7'/%3E%3C/svg%3E");
}

.date-filter-label {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-right: 4px;
}

.filter-actions {
    display: flex;
    align-items: center;
    gap: 8px;
}

/* Charts Grid */
.charts-grid {
    display: grid;
    grid-template-columns: repeat(12, 1fr);
    gap: 20px;
}

.chart-card {
    padding: 24px;
    min-height: 380px;
}

.chart-card.col-7 {
    grid-column: span 7;
}

.chart-card.col-5 {
    grid-column: span 5;
}

.chart-card.col-6 {
    grid-column: span 6;
}

/* Disposition section spans full 12 columns */
.col-12 {
    grid-column: span 12;
}

/* Disposition expanded card — full-width, flex column */
.disposition-expanded-card {
    grid-column: span 12;
    padding: 24px;
    display: flex;
    flex-direction: column;
    gap: 24px;
}

/* Chart card responsive: all collapse to full width at ≤1200px */
@media (max-width: 1200px) {
    .chart-card.col-7,
    .chart-card.col-5,
    .chart-card.col-6 {
        grid-column: span 12;
    }
}

/* chart-header: allow wrapping on small screens */
.chart-header {
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
    align-items: center;
    gap: 10px;
    margin-bottom: 20px;
}

.chart-title {
    font-size: 0.95rem;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 8px;
    letter-spacing: 0.2px;
}

.chart-title i {
    color: var(--color-primary);
}

/* Table Card */
.table-card {
    padding: 24px;
}

.table-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
}

.table-title {
    font-size: 1.15rem;
    font-weight: 700;
}

.table-wrapper {
    overflow-x: auto;
    width: 100%;
    border-radius: var(--radius-md);
    border: 1px solid var(--border-color);
}

table.data-table {
    width: 100%;
    border-collapse: collapse;
    text-align: left;
    font-size: 0.875rem;
}

table.data-table th {
    background: var(--table-header-bg);
    color: var(--text-secondary);
    font-weight: 600;
    padding: 14px 18px;
    border-bottom: 1px solid var(--border-color);
    text-transform: uppercase;
    font-size: 0.75rem;
    letter-spacing: 0.5px;
}

table.data-table td {
    padding: 14px 18px;
    border-bottom: 1px solid var(--border-color);
    color: var(--text-primary);
    transition: var(--transition);
}

table.data-table tbody tr:last-child td {
    border-bottom: none;
}

table.data-table tbody tr {
    cursor: pointer;
}

table.data-table tbody tr:hover td {
    background: var(--table-header-bg);
}

/* Badges */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 9999px;
    font-size: 0.75rem;
    font-weight: 700;
}

.badge-success {
    background: rgba(16, 185, 129, 0.15);
    color: var(--color-success);
    border: 1px solid rgba(16, 185, 129, 0.2);
}

.badge-danger {
    background: rgba(239, 68, 68, 0.15);
    color: var(--color-danger);
    border: 1px solid rgba(239, 68, 68, 0.2);
}

.badge-accent {
    background: rgba(37, 99, 235, 0.15);
    color: var(--color-primary);
    border: 1px solid rgba(37, 99, 235, 0.2);
}

.badge-warning {
    background: rgba(245, 158, 11, 0.15);
    color: var(--color-warning);
    border: 1px solid rgba(245, 158, 11, 0.2);
}

.badge-disposition {
    background: rgba(99, 102, 241, 0.12);
    color: #a5b4fc;
    border: 1px solid rgba(99, 102, 241, 0.2);
    font-weight: 600;
    max-width: 250px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.light-theme .badge-disposition {
    background: rgba(99, 102, 241, 0.08);
    color: #4f46e5;
}

/* Phone mask styling */
.phone-cell {
    display: flex;
    align-items: center;
    gap: 8px;
    font-weight: 600;
}

/* Pagination container */
.pagination-container {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 20px;
}

.pagination-stats {
    font-size: 0.875rem;
    color: var(--text-secondary);
}

.pagination-controls {
    display: flex;
    align-items: center;
    gap: 8px;
}

.btn-page {
    min-width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: var(--radius-sm);
    border: 1px solid var(--border-color);
    background: var(--input-bg);
    color: var(--text-secondary);
    cursor: pointer;
    font-weight: 600;
    transition: var(--transition);
    padding: 0 6px;
}

.btn-page:hover:not(:disabled) {
    background: var(--input-focus-bg);
    color: var(--text-primary);
    border-color: var(--text-muted);
}

.btn-page.active {
    background: var(--gradient-primary);
    color: white;
    border-color: transparent;
}

.btn-page:disabled {
    opacity: 0.35;
    cursor: not-allowed;
}

/* Details Panel / Drawer Modal */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: var(--overlay-bg);
    backdrop-filter: blur(8px);
    -webkit-backdrop-filter: blur(8px);
    z-index: 1000;
    display: flex;
    justify-content: flex-end;
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.35s ease;
}

.modal-overlay.active {
    opacity: 1;
    pointer-events: auto;
}

/* The sliding drawer panel */
.details-drawer {
    width: 520px;
    max-width: 100vw;
    height: 100%;
    background: var(--modal-bg);
    border-left: 1px solid var(--border-color);
    box-shadow: -16px 0 60px var(--shadow-color);
    display: flex;
    flex-direction: column;        /* column: sticky header + scrollable body */
    transform: translateX(100%);
    transition: transform 0.35s cubic-bezier(0.4, 0, 0.2, 1);
    overflow: hidden;              /* clips children, NOT the drawer itself */
}

.modal-overlay.active .details-drawer {
    transform: translateX(0);
}

/* Sticky header inside the drawer */
.drawer-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 24px 28px 20px;
    border-bottom: 1px solid var(--border-color);
    background: var(--modal-bg);
    flex-shrink: 0;               /* never shrink — always visible */
    position: sticky;
    top: 0;
    z-index: 10;
}

/* Scrollable content area */
.drawer-body {
    flex: 1;                      /* takes remaining height */
    overflow-y: auto;             /* THIS is where scrolling happens */
    overflow-x: hidden;
    scroll-behavior: smooth;
    padding: 24px 28px 40px;
    display: flex;
    flex-direction: column;
    gap: 24px;
}

/* Thin, styled scrollbar for the drawer body */
.drawer-body::-webkit-scrollbar {
    width: 5px;
}
.drawer-body::-webkit-scrollbar-track {
    background: transparent;
}
.drawer-body::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 10px;
}
.drawer-body::-webkit-scrollbar-thumb:hover {
    background: var(--text-muted);
}

/* Responsive: on smaller screens drawer takes more width */
@media (max-width: 768px) {
    .details-drawer {
        width: 100vw;
        border-left: none;
        border-top: 1px solid var(--border-color);
        border-radius: var(--radius-lg) var(--radius-lg) 0 0;
    }
    .drawer-header {
        padding: 18px 20px 16px;
    }
    .drawer-body {
        padding: 20px 20px 40px;
    }
}

@media (min-width: 769px) and (max-width: 1100px) {
    .details-drawer {
        width: 460px;
    }
}

.drawer-title {
    font-size: 1.25rem;
    font-weight: 800;
    letter-spacing: -0.5px;
}

.btn-close {
    background: var(--input-bg);
    border: 1px solid var(--border-color);
    width: 36px;
    height: 36px;
    border-radius: var(--radius-sm);
    color: var(--text-secondary);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: var(--transition);
}

.btn-close:hover {
    background: rgba(239, 68, 68, 0.15);
    color: var(--color-danger);
    border-color: rgba(239, 68, 68, 0.20);
}

.call-graphic {
    background: radial-gradient(circle at center, rgba(59, 130, 246, 0.08) 0%, transparent 80%);
    border: 1px dashed var(--border-color);
    border-radius: var(--radius-lg);
    padding: 24px;
    text-align: center;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 14px;
}

.call-avatar {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1.25rem;
}

/* Details Grid */
.details-section {
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.details-section-title {
    font-size: 0.75rem;
    text-transform: uppercase;
    font-weight: 800;
    color: var(--text-muted);
    letter-spacing: 1.2px;
    border-bottom: 1px solid var(--border-color);
    padding-bottom: 6px;
}

.details-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 12px;
}

.detail-item {
    background: var(--item-bg);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 10px 14px;
}

.detail-item.full-width {
    grid-column: span 2;
}

.detail-label {
    font-size: 0.72rem;
    color: var(--text-muted);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.detail-value {
    font-size: 0.92rem;
    font-weight: 700;
    margin-top: 3px;
    color: var(--text-primary);
}

/* Call Timeline */
.timeline-flow {
    display: flex;
    flex-direction: column;
    gap: 16px;
    padding-left: 8px;
    position: relative;
    margin: 8px 0;
}

.timeline-flow::before {
    content: '';
    position: absolute;
    left: 17px;
    top: 10px;
    bottom: 10px;
    width: 2px;
    background: var(--border-color);
    z-index: 1;
}

.timeline-node {
    display: flex;
    gap: 16px;
    position: relative;
    z-index: 2;
}

.timeline-icon {
    width: 20px;
    height: 20px;
    border-radius: 50%;
    background: var(--bg-dark);
    border: 2px solid var(--text-muted);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--text-muted);
    font-size: 0.55rem;
    flex-shrink: 0;
    transition: var(--transition);
}

.timeline-node.active .timeline-icon {
    border-color: var(--color-primary);
    color: var(--color-primary);
    box-shadow: 0 0 8px rgba(59, 130, 246, 0.4);
}

.timeline-node.success .timeline-icon {
    border-color: var(--color-success);
    color: var(--color-success);
    box-shadow: 0 0 8px rgba(16, 185, 129, 0.4);
}

.timeline-node.failed .timeline-icon {
    border-color: var(--color-danger);
    color: var(--color-danger);
    box-shadow: 0 0 8px rgba(239, 68, 68, 0.4);
}

.timeline-content {
    display: flex;
    flex-direction: column;
}

.timeline-time {
    font-size: 0.7rem;
    color: var(--text-muted);
    font-weight: 600;
}

.timeline-title {
    font-size: 0.85rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-top: 1px;
}

.timeline-desc {
    font-size: 0.78rem;
    color: var(--text-secondary);
    margin-top: 2px;
}

/* Chat Transcript Bubbles */
.chat-container {
    display: flex;
    flex-direction: column;
    gap: 12px;
    background: rgba(0, 0, 0, 0.2);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 16px;
    max-height: 400px;
    overflow-y: auto;
    scroll-behavior: smooth;
}

.light-theme .chat-container {
    background: rgba(15, 23, 42, 0.03);
}

.chat-container::-webkit-scrollbar {
    width: 4px;
}
.chat-container::-webkit-scrollbar-thumb {
    background: var(--border-color);
    border-radius: 10px;
}

.chat-bubble {
    display: flex;
    flex-direction: column;
    max-width: 82%;
    padding: 10px 14px;
    border-radius: var(--radius-md);
    font-size: 0.85rem;
    line-height: 1.45;
    position: relative;
    word-break: break-word;
}

/* Both 'bot' and 'assistant' class names handled */
.chat-bubble.assistant,
.chat-bubble.bot {
    align-self: flex-start;
    background: rgba(59, 130, 246, 0.1);
    border: 1px solid rgba(59, 130, 246, 0.15);
    color: var(--text-primary);
    border-bottom-left-radius: 2px;
}

.chat-bubble.user {
    align-self: flex-end;
    background: var(--gradient-primary);
    color: white;
    border-bottom-right-radius: 2px;
    box-shadow: 0 2px 8px rgba(30, 64, 175, 0.2);
}

.chat-sender {
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 3px;
    opacity: 0.8;
}

.chat-bubble.user .chat-sender {
    color: rgba(255, 255, 255, 0.9);
}

.chat-bubble.assistant .chat-sender,
.chat-bubble.bot .chat-sender {
    color: var(--color-primary);
}

/* Splash Loader */
.splash-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: var(--bg-dark);
    z-index: 9999;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 20px;
    transition: opacity 0.5s ease;
}

.splash-overlay.fade-out {
    opacity: 0;
    pointer-events: none;
}

.spinner {
    width: 50px;
    height: 50px;
    border: 3px solid rgba(59, 130, 246, 0.15);
    border-top: 3px solid var(--color-primary);
    border-radius: 50%;
    animation: spin 1s linear infinite;
}

.spinner.hidden {
    display: none;
}

@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

.splash-title {
    font-size: 1.5rem;
    font-weight: 800;
    background: linear-gradient(120deg, var(--text-primary) 30%, #3b82f6 70%, #ef4444 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    letter-spacing: -0.5px;
}

.splash-message {
    font-size: 0.85rem;
    color: var(--text-secondary);
    font-weight: 500;
    max-width: 320px;
    text-align: center;
}

/* Splash Error State UI */
.splash-error-card {
    background: var(--bg-card);
    border: 1px solid var(--border-color);
    backdrop-filter: blur(20px);
    -webkit-backdrop-filter: blur(20px);
    padding: 30px 40px;
    border-radius: var(--radius-lg);
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.3);
    max-width: 480px;
    width: 90%;
    text-align: center;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 20px;
    margin-top: 15px;
    border-top: 4px solid var(--color-danger);
}

.splash-error-icon {
    width: 60px;
    height: 60px;
    color: var(--color-danger);
    background: rgba(239, 68, 68, 0.1);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 28px;
    box-shadow: 0 0 15px rgba(239, 68, 68, 0.15);
}

.splash-error-title {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--text-primary);
}

.splash-error-text {
    font-size: 0.88rem;
    color: var(--text-secondary);
    line-height: 1.6;
}

.splash-error-actions {
    display: flex;
    gap: 12px;
    width: 100%;
    justify-content: center;
    margin-top: 8px;
}

.splash-error-actions .btn {
    flex: 1;
    justify-content: center;
    max-width: 200px;
}

/* Upload zone animations */
.upload-zone.dragover {
    border-color: var(--color-primary) !important;
    background: rgba(59, 130, 246, 0.05) !important;
    box-shadow: 0 0 20px rgba(59, 130, 246, 0.1) inset;
}

/* Spinning refresh icon */
@keyframes spin-refresh {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}
.spinning {
    animation: spin-refresh 1s linear infinite;
}

/* Call Disposition & Intent Analysis Panel Styles */
.disposition-analysis-card {
    min-height: 480px;
    display: flex;
    flex-direction: column;
}

.disposition-chart-controls {
    display: flex;
    gap: 8px;
}

.disposition-chart-controls .btn-sm {
    padding: 6px 12px !important;
    font-size: 0.75rem !important;
    font-weight: 700 !important;
    border-radius: var(--radius-sm) !important;
}

.disposition-chart-controls .btn-sm.active {
    background: var(--gradient-primary);
    color: white;
    border-color: transparent;
    box-shadow: 0 2px 8px rgba(30, 64, 175, 0.3);
}

.disposition-layout {
    display: flex;
    gap: 30px;
    flex: 1;
    margin-top: 10px;
}

.disposition-table-col {
    flex: 7;
    display: flex;
    flex-direction: column;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    background: var(--table-header-bg);
    overflow: hidden;
}

.disposition-chart-col {
    flex: 5;
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 320px;
}

.disposition-list-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 18px;
    background: var(--table-header-bg);
    border-bottom: 1px solid var(--border-color);
    color: var(--text-secondary);
    font-weight: 700;
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.disposition-list-header .col-val-header {
    display: flex;
    gap: 20px;
    min-width: 160px;
    justify-content: flex-end;
}

.disposition-list-header .val-cnt,
.disposition-list-header .val-pct {
    text-align: right;
}

.disposition-list-header .val-cnt { width: 60px; }
.disposition-list-header .val-pct { width: 80px; }

.disposition-list-body {
    flex: 1;
    overflow-y: auto;
    max-height: 420px;
}

.disposition-row-item {
    display: flex;
    flex-direction: column;
    border-bottom: 1px solid var(--border-color);
    transition: var(--transition);
}

.disposition-row-item:last-child {
    border-bottom: none;
}

.disposition-row-main {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 18px;
    cursor: pointer;
    background: transparent;
    transition: var(--transition);
}

.disposition-row-main:hover {
    background: rgba(255, 255, 255, 0.02);
}

.light-theme .disposition-row-main:hover {
    background: rgba(15, 23, 42, 0.02);
}

.disposition-row-main.active {
    background: rgba(59, 130, 246, 0.05);
}

.disposition-row-main .col-lbl {
    display: flex;
    align-items: center;
    gap: 10px;
    font-weight: 600;
    font-size: 0.85rem;
}

.disposition-row-main .col-lbl i {
    width: 16px;
    height: 16px;
    color: var(--text-muted);
}

.disposition-row-main .col-val {
    display: flex;
    gap: 20px;
    align-items: center;
    min-width: 160px;
    justify-content: flex-end;
}

.disposition-row-main .val-cnt {
    width: 60px;
    font-weight: 700;
    font-size: 0.875rem;
    text-align: right;
}

.disposition-row-main .val-pct {
    width: 80px;
    font-weight: 600;
    font-size: 0.85rem;
    color: var(--text-secondary);
    text-align: right;
}

/* Custom Progress Bar in Row Labels */
.disposition-progress-container {
    flex: 1;
    margin-left: 20px;
    margin-right: 20px;
    height: 6px;
    background: rgba(255, 255, 255, 0.03);
    border-radius: 3px;
    overflow: hidden;
    max-width: 250px;
    display: block;
}

.light-theme .disposition-progress-container {
    background: rgba(0, 0, 0, 0.05);
}

.disposition-progress-bar {
    height: 100%;
    border-radius: 3px;
    background: var(--gradient-primary);
    transition: width 0.6s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Expansion of subdivisions */
.disposition-chevron {
    transition: transform 0.3s ease;
    color: var(--text-muted);
}

.disposition-row-item.expanded .disposition-chevron {
    transform: rotate(180deg);
}

.query-sub-list {
    display: none;
    background: rgba(0, 0, 0, 0.15);
    border-top: 1px solid var(--border-color);
    padding: 4px 0;
}

.light-theme .query-sub-list {
    background: rgba(0, 0, 0, 0.02);
}

.disposition-row-item.expanded .query-sub-list {
    display: block;
}

.query-sub-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 8px 18px 8px 46px; /* Indent under parent */
    font-size: 0.8rem;
    color: var(--text-secondary);
    border-bottom: 1px dashed rgba(255, 255, 255, 0.03);
    transition: var(--transition);
}

.light-theme .query-sub-item {
    border-bottom-color: rgba(15, 23, 42, 0.03);
}

.query-sub-item:last-child {
    border-bottom: none;
}

.query-sub-item:hover {
    color: var(--text-primary);
    background: rgba(255, 255, 255, 0.01);
}

.query-sub-item .col-lbl {
    font-weight: 500;
}

.query-sub-item .col-val {
    display: flex;
    gap: 20px;
    min-width: 160px;
    justify-content: flex-end;
}

.query-sub-item .val-cnt {
    width: 60px;
    text-align: right;
    font-weight: 600;
}

.query-sub-item .val-pct {
    width: 80px;
    text-align: right;
    color: var(--text-muted);
}

.disposition-list-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 14px 18px;
    background: var(--table-header-bg);
    border-top: 1px solid var(--border-color);
    font-weight: 800;
    font-size: 0.875rem;
    color: var(--text-primary);
}

.disposition-list-footer .col-val-footer {
    display: flex;
    gap: 20px;
    min-width: 160px;
    justify-content: flex-end;
}

.disposition-list-footer .val-cnt {
    width: 60px;
    text-align: right;
}

.disposition-list-footer .val-pct {
    width: 80px;
    text-align: right;
    color: var(--color-primary);
}

/* Category Tailored Colors */
.disposition-row-item[data-cat="ALREADY PAID"] .disposition-progress-bar {
    background: var(--gradient-success);
}
.disposition-row-item[data-cat="PTP"] .disposition-progress-bar {
    background: linear-gradient(135deg, #10b981 0%, #3b82f6 100%);
}
.disposition-row-item[data-cat="LANGUAGE BARRIER"] .disposition-progress-bar {
    background: var(--gradient-warning);
}
.disposition-row-item[data-cat="RTP"] .disposition-progress-bar {
    background: var(--gradient-danger);
}
.disposition-row-item[data-cat="QUERY"] .disposition-progress-bar {
    background: linear-gradient(135deg, #8b5cf6 0%, #a855f7 100%);
}
.disposition-row-item[data-cat="NA"] .disposition-progress-bar {
    background: linear-gradient(135deg, #64748b 0%, #475569 100%);
}

/* --- Call Intent summary cards grid & cards styling --- */
.disposition-cards-grid {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 16px;
    width: 100%;
}

.intent-card {
    background: rgba(255, 255, 255, 0.02);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 12px;
    cursor: pointer;
    transition: var(--transition);
    position: relative;
    overflow: hidden;
}

.light-theme .intent-card {
    background: rgba(15, 23, 42, 0.015);
}

.intent-card:hover {
    transform: translateY(-3px);
    border-color: var(--border-glow);
    box-shadow: 0 8px 24px var(--card-shadow-hover);
    background: rgba(255, 255, 255, 0.04);
}

.light-theme .intent-card:hover {
    background: rgba(15, 23, 42, 0.03);
}

.intent-card.active {
    border-color: var(--color-primary);
    background: rgba(59, 130, 246, 0.06);
    box-shadow: 0 0 15px rgba(59, 130, 246, 0.15);
}

.intent-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.intent-card-icon-container {
    width: 32px;
    height: 32px;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
}

.intent-card-icon-container.ptp { background: var(--gradient-success); }
.intent-card-icon-container.paid { background: var(--gradient-primary); }
.intent-card-icon-container.query { background: linear-gradient(135deg, #8b5cf6 0%, #a855f7 100%); }
.intent-card-icon-container.barrier { background: var(--gradient-warning); }
.intent-card-icon-container.rtp { background: var(--gradient-danger); }
.intent-card-icon-container.na { background: linear-gradient(135deg, #64748b 0%, #475569 100%); }

.intent-card-pct {
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--text-secondary);
}

.intent-card-body {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.intent-card-title {
    font-size: 0.72rem;
    font-weight: 700;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.intent-card-count {
    font-size: 1.35rem;
    font-weight: 800;
    color: var(--text-primary);
    line-height: 1;
}

.intent-card-label {
    font-size: 0.75rem;
    font-weight: 500;
    color: var(--text-muted);
}

.intent-card-progress-container {
    height: 4px;
    background: rgba(255, 255, 255, 0.03);
    border-radius: 2px;
    overflow: hidden;
    width: 100%;
}

.light-theme .intent-card-progress-container {
    background: rgba(0, 0, 0, 0.05);
}

.intent-card-progress-fill {
    height: 100%;
    border-radius: 2px;
}

.intent-card-progress-fill.ptp { background: var(--color-success); }
.intent-card-progress-fill.paid { background: var(--color-primary); }
.intent-card-progress-fill.query { background: #8b5cf6; }
.intent-card-progress-fill.barrier { background: var(--color-warning); }
.intent-card-progress-fill.rtp { background: var(--color-danger); }
.intent-card-progress-fill.na { background: #64748b; }

/* =============================================
   COMPREHENSIVE RESPONSIVE DESIGN SYSTEM
   Breakpoints: 1400 | 1200 | 1024 | 768 | 600 | 480
   ============================================= */

/* ── 1400px: Large Laptop ── */
@media (max-width: 1400px) {
    .dashboard-wrapper {
        max-width: 100%;
        padding: 24px 32px;
    }

    .disposition-cards-grid {
        grid-template-columns: repeat(6, 1fr);
        gap: 14px;
    }
}

/* ── 1200px: Tablet Landscape / Small Laptop ── */
@media (max-width: 1200px) {
    header.app-header {
        padding: 0 28px;
    }

    .dashboard-wrapper {
        padding: 20px 28px;
        gap: 20px;
    }

    .disposition-cards-grid {
        grid-template-columns: repeat(3, 1fr);
        gap: 14px;
    }

    /* Collapse chart columns for tablets */
    .chart-card.col-7,
    .chart-card.col-5,
    .chart-card.col-6 {
        grid-column: span 12;
    }
}

/* ── 1024px: Tablet Portrait ── */
@media (max-width: 1024px) {
    header.app-header {
        padding: 0 20px;
        height: 68px;
    }

    .dashboard-wrapper {
        padding: 16px 20px;
        gap: 18px;
    }

    .nav-links {
        gap: 8px;
    }

    /* KPI cards: 2 per row */
    .kpi-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 16px;
    }

    /* Charts all full width */
    .chart-card.col-7,
    .chart-card.col-5,
    .chart-card.col-6 {
        grid-column: span 12;
    }

    /* Disposition section stacks vertically */
    .disposition-layout {
        flex-direction: column !important;
        gap: 20px;
    }

    .disposition-table-col,
    .disposition-chart-col {
        flex: unset !important;
        width: 100% !important;
        min-width: unset !important;
    }

    .disposition-chart-col {
        min-height: 300px;
    }

    /* Table: reduce padding */
    .table-card {
        padding: 18px;
    }

    table.data-table th,
    table.data-table td {
        padding: 12px 14px;
    }
}

/* ── 768px: Mobile Landscape / Large Phone ── */
@media (max-width: 768px) {
    /* === Header === */
    header.app-header {
        padding: 0 16px;
        height: 60px;
    }

    .logo-container img {
        height: 28px !important;
    }

    .logo-text h1 {
        font-size: 0.9rem;
    }

    .logo-text span {
        font-size: 0.6rem;
        letter-spacing: 0.5px;
    }

    /* Hide non-essential nav labels on mobile */
    .nav-links .btn-text {
        padding: 8px;
    }

    .nav-links .btn-text i {
        margin: 0;
    }

    /* Buttons: shrink on mobile */
    .btn {
        padding: 8px 12px;
        font-size: 0.8rem;
        gap: 6px;
    }

    .btn-theme-toggle {
        width: 34px;
        height: 34px;
    }

    /* === Dashboard Wrapper === */
    .dashboard-wrapper {
        padding: 14px 14px;
        gap: 14px;
    }

    /* === Info Banner === */
    .info-banner {
        flex-direction: column;
        align-items: flex-start;
        gap: 14px;
        padding: 14px 16px;
    }

    .info-banner-left h2 {
        font-size: 1.15rem;
    }

    .info-banner-left p {
        font-size: 0.8rem;
    }

    .info-banner-right {
        width: 100%;
        display: flex;
        align-items: center;
        justify-content: space-between;
        gap: 10px;
    }

    .info-banner-right .btn {
        margin-left: 0 !important;
        flex: 1;
        justify-content: center;
    }

    /* === KPI Cards: single column on mobile === */
    .kpi-grid {
        grid-template-columns: 1fr 1fr;
        gap: 12px;
    }

    .kpi-card {
        padding: 16px;
        min-height: 120px;
    }

    .kpi-value {
        font-size: 1.75rem;
    }

    .kpi-header {
        font-size: 0.7rem;
    }

    /* === Filter Toolbar === */
    .toolbar-panel {
        padding: 14px;
        flex-direction: column;
        align-items: stretch;
        gap: 12px;
    }

    .filters-group {
        display: flex;
        flex-direction: column;
        align-items: stretch;
        gap: 10px;
        width: 100%;
    }

    .filters-group .input-container {
        width: 100%;
    }

    .filters-group .input-field,
    .filters-group select.input-field {
        width: 100% !important;
        max-width: unset !important;
        min-width: unset !important;
        box-sizing: border-box;
    }

    .search-input {
        width: 100%;
    }

    .filter-actions {
        width: 100%;
    }

    .filter-actions .btn {
        width: 100%;
        justify-content: center;
    }

    /* === Charts Grid === */
    .charts-grid {
        gap: 14px;
    }

    .chart-card {
        padding: 16px;
        min-height: 300px;
    }

    /* === Disposition Cards === */
    .disposition-cards-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 10px;
    }

    .intent-card {
        padding: 12px;
        gap: 10px;
    }

    .intent-card-count {
        font-size: 1.15rem;
    }

    /* === Disposition Analysis Panel === */
    .disposition-expanded-card {
        padding: 16px !important;
        gap: 16px !important;
    }

    .disposition-chart-controls {
        flex-wrap: wrap;
        gap: 6px;
    }

    /* === Table === */
    .table-card {
        padding: 14px;
    }

    .table-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 12px;
    }

    .table-header > div {
        width: 100%;
        justify-content: space-between;
    }

    .table-title {
        font-size: 1rem;
    }

    /* Force horizontal scroll for data table */
    .table-wrapper {
        -webkit-overflow-scrolling: touch;
    }

    table.data-table th,
    table.data-table td {
        padding: 10px 12px;
        font-size: 0.8rem;
        white-space: nowrap;
    }

    /* === Pagination === */
    .pagination-container {
        flex-direction: column;
        gap: 10px;
        align-items: center;
    }

    .pagination-stats {
        font-size: 0.78rem;
    }

    /* === Drawer modal on mobile === */
    .details-drawer {
        width: 100vw;
        border-left: none;
        border-top: 1px solid var(--border-color);
        border-radius: var(--radius-lg) var(--radius-lg) 0 0;
    }

    .drawer-header {
        padding: 16px 18px;
    }

    .drawer-body {
        padding: 16px 18px 30px;
        gap: 18px;
    }
}

/* ── 600px: Phone ── */
@media (max-width: 600px) {
    /* === Header: compact === */
    .logo-text span {
        display: none;
    }

    .nav-links {
        gap: 6px;
    }

    /* KPIs single column */
    .kpi-grid {
        grid-template-columns: 1fr;
        gap: 10px;
    }

    .kpi-card {
        min-height: 110px;
        flex-direction: row;
        align-items: center;
        gap: 16px;
    }

    .kpi-card::before {
        display: none;
    }

    .kpi-body {
        margin-top: 0;
        flex: 1;
    }

    .kpi-value {
        font-size: 1.6rem;
    }

    /* Disposition cards: 3 per row compact */
    .disposition-cards-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 8px;
    }

    .intent-card {
        padding: 10px 12px;
    }

    .intent-card-count {
        font-size: 1.1rem;
    }
}

/* ── 480px: Small Phone ── */
@media (max-width: 480px) {
    header.app-header {
        padding: 0 12px;
        height: 56px;
    }

    .dashboard-wrapper {
        padding: 10px 10px;
        gap: 10px;
    }

    .logo-container img {
        height: 24px !important;
    }

    /* KPI: single column always */
    .kpi-grid {
        grid-template-columns: 1fr;
    }

    .kpi-card {
        min-height: 100px;
    }

    /* Disposition cards single column */
    .disposition-cards-grid {
        grid-template-columns: 1fr 1fr;
        gap: 8px;
    }

    .intent-card-title {
        font-size: 0.65rem;
    }

    .intent-card-count {
        font-size: 1rem;
    }

    /* Chart cards smaller padding */
    .chart-card {
        padding: 12px;
        min-height: 260px;
    }

    /* Table compact */
    table.data-table th,
    table.data-table td {
        padding: 8px 10px;
        font-size: 0.75rem;
    }

    /* Pagination stacked */
    .pagination-container {
        flex-direction: column;
        gap: 8px;
    }

    .pagination-controls {
        flex-wrap: wrap;
        justify-content: center;
        gap: 4px;
    }

    .btn-page {
        min-width: 32px;
        height: 32px;
        font-size: 0.78rem;
    }

    /* Drawer fullscreen on tiny phones */
    .drawer-header {
        padding: 14px 16px;
    }

    .drawer-body {
        padding: 14px 16px 24px;
        gap: 16px;
    }

    .details-grid {
        grid-template-columns: 1fr 1fr;
        gap: 10px;
    }
}

/* ==========================================
   Campaign Analytics Dashboard Styles
   ========================================== */
.run-card-container {
    transition: var(--transition);
}

.run-card-container:hover {
    border-color: var(--border-glow);
    box-shadow: 0 12px 40px 0 var(--card-shadow-hover);
}

.upload-progress-card {
    border-color: rgba(59, 130, 246, 0.2);
    background: rgba(59, 130, 246, 0.02);
}

.empty-state-card h3 {
    font-size: 1.5rem;
    font-weight: 800;
    margin-bottom: 8px;
    background: linear-gradient(120deg, var(--text-primary) 30%, #3b82f6 70%, #ef4444 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.empty-state-card p {
    font-size: 0.9rem;
    line-height: 1.6;
}

.run-cards-grid {
    grid-template-columns: 1fr;
}