RBL Bank Gold Loan Voice Bot
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RBL Bank Gold Loan

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Summary Call Analytics Agent Records Team Login

Agent Call Disposition Dashboard

CC team daily call records — connected, not connected, PTP, RNR and all disposition categories.

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TOTAL CONTACTS
0
All Days
CONNECTED
0
0%
NOT CONNECTED
0
0%
PTP (Promise to Pay)
0
0% of connected
RNR
0
Ring No Response

Daily Call Volume Trend

Connected vs Not Connected

Connected vs Not Connected Per Day

Disposition Breakdown (Grand Totals)

Connected Not Connected

Daily Agent Call Records

Daily view of agent call dispositions with summary tagging for Connected but not confirmed, Voicemail, Call back and Connected but no response.

Source: CC - Call Disposition_Query